In-App Self-Served Support
See how our Embeddable Assistant works for you
Add Helpers & Hotspots to proactively guide your users
Easily inject search, help, suggestions into your site
Deliver your docs in a beautiful hosted knowledge base
See how Knowledge Centered Service can transform your business
Elevio's knowledge platform intelligently delivers contextual content to your customers.
Help users help themselves. Knowledge can be easily created (or imported)
and managed with our in-built content
Make the transition as easy as possible. Import your current knowledge
straight into elevio or create your
own content from scratch.
Collaborate with colleagues on your content. Create and share your
drafts, then publish
the final version once everything is approved.
Save time for your content creation. Our platform uses machine learning
suggest keywords for each piece of content you create.
With support for over twenty languages, elevio is ready for your articles with a worldwide audience.
Remove roadblocks to customer success by allowing support staff to improve your site's UX without bugging or waiting for your dev team.
""Customers tell us how great our support works for them and how well integrated everything is thanks to elev.io. This appreciation really is the best thing that’s happened to us.""
Torge Kahl, Online Marketer - Checkdomain
Our embeddable Assistant, hotspots and elements
can be seamlessly added to your website. Providing on-demand help instantly to your users, where and when they
Everybody learns differently, cover all your bases with in-app helpers
and support tools for your users.
Unblock user roadblocks. Using our point & click tool, add hotspots
to your site
without the need for
The right answer at the right time. Let our machine learning powered
suggestion engine do the work for you.
The Elevio Assistant and Hotspots intelligently deliver instant contextual support, right within your product.
No more sending users off-site, waiting for support staff, or getting nowhere with chatbots.
Just the right help, for the right person, at the right time
Positioned anywhere on your page, Hotspots provide instant prompts to inline help.
Set them up to disappear after use, or have them stay permanently, it's up to you.
No developers required 🎉
""Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow.""
Dan Duett, UX Generalist - Stitch Labs
Dive into reports and see how your users are engaging with your knowledge base.
See how self-service content can help. Review usage statistics and
reports to understand
how your users are getting
help from your knowledge base.
Content is king. Gain your user’s feedback on which content works...
and which doesn’t.
From insight to action. Leverage your data and user feedback to
opportunities to improve your
help content, and find product roadblocks.
See how your users feel about your in-app help. Negative feedback can be supported with a note, so you can fix issues accurately and quickly.
Dive into reports and see how your users are engaging with your in-app help.
""When you look at our metrics, you can tell the exact day that Elevio went live, because article views start trending upwards and contacts to support trend downwards""
Grace Brunina, Community Manager - SportsEngine
Let us do the hard work for you, by telling you what content to create or repair,
automatically. Meet Hub, for Knowledge Centered Service.
Your best editors are your users, feedback serves as a trigger for a nw
task. Join the
thread, upload assets, and work as a team.
The only thing worse than no docs, is outdated docs. We'll tell you
when content is
getting old, so you can make sure it's up to date.
When people can't find what they're looking for, we'll tell you what to
add content on,
to keep your docs full
Advisor uses Machine Learning to help you to continuously improve your docs based on engagement and feedback.
Knowledge Centered Service has never been easier.
An ecosystem that promotes drafts and publishing with a beautiful interface. Backed by machine learning, to tell you when you should update your content.
"We used to have 2 staff basically doing support full time. Their support load is now down to only a couple of hours a day, freeing them up to do other tasks."
Alan Downie, Founder - BugHerd
Elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer experience to the next level.
Personalised setup. Access to premium features. Free for 14 days.